To obtain a position as a Trainer for  I.T. and Microsoft Office focusing on change and helping individuals develop the business, by helping them to adapt and reach their full potential and adopting effecting styles and techniques for their role.

n     Good communication and presentation skills

n     Able to work as a team member as well as take responsibility and work independently

n     Able to cope with pressure, stress and meeting deadlines.

n     Able to learn and easily adapt to the latest Technologies.

n     Proactive and approachable

n     Customer complaint management skills

n     Energetic, enthusiastic and hard working

§         Good web design and development skills using HTML and ASP.

§         Proficient at creating training manuals and course material.

§        Competent in planning and managing training course and providing group and one to one training.

§         Study and creation of Business Processes for different scenario.

§        Comprehensive knowledge of Microsoft Office from a trainer’s perspective (includes MS Word, MS Outlook, MS Power point, MS Access, MS Excel).

§       Knowledge and training skills for installing and configuring hardware and software on a Personal Computer and LAN.

§         Knowledge of web development tools like MS FrontPage, Dreamweaver and Photoshop.

§         Designing skills using Macromedia Director 7 and creating CD Presentations.

§         Understanding of Software Life Cycle and Design Methodologies

§         User knowledge of Lotus Notes.

§         Previously used SQL, Oracle Forms/Reports in conjunction with the Oracle RDBMS.

§         Use of third generation programming languages such as Delphi and Pascal, and development using Jasmine ODQL.

April 2005-Till Date Oxynic Limited Auckland, NZ

Working on website designing and online marketing projects at Oxynic Limited (my husbands company).

n     Designed website www.oxyhosting.com and www.oxydomain.com using MS Frontpage.

n     Online marketing and Optimisation for www.oxynic.com, www.oxyhosting.com and www.oxydomain.com

Aug 2003-Nov 2004 Oxfordshire County Council Oxford, UK

Working as an I.T. Development Officer.

n     Providing training and support countywide on the use the electronic recording systems called SWIFT.

n     Providing Microsoft Office and basic computer usage training countywide.

n     Assisting with the testing of new release of software and upgrades to IT systems and identifying consequent training needs.

n     Writing up business processes relating to electronic recording.

n     Producing training materials, including guidance notes for the electronic recording systems.

n     Designed and Implemented a Microsoft Access knowledgebase, web-enabled using Dreamweaver and ASP for the teams use.

Sept 2001-Jul 2003 Egton Medical Information Systems Leeds UK

Working as a Software Support Consultant.

n     Providing support to customers with any problems with software both on the phone. This also includes Electronic Transfer of Prescriptions (ETP) practices on the Pharmacy2U pilot scheme.

n     Training new starters and offering support to other colleagues

n     Producing training documentation for the benefit of the Network & Communication Department.

n     Fixing software program crashes using the programming language MUMPS/MSM.

n     Helping non-computer-literate customers with any training queries and complains as well as dealing with professional people like GP’s, Consultants, and other medical professionals.

n     Assist with implementation of any new projects or procedures.

Jul 2000-Sept2000 Slough Council for Voluntary Services    Slough, UK

Working as a Database Administrator

n     Managed two project set up to work with 84 diverse community sector organisations.

n     Demonstrated my competence in written and oral communication and as a result helped to form a forum bringing all community groups together in dealing with common issues that affect them.

n     Designed a Microsoft Access database for the purpose of keeping records of all community members/organisations.

n     Organised a conference presentation, which included the use of audio-visual material.

Jun1999-July2000 British Airways Heathrow, London

Industrial  Placement

n     Worked for Y2K project for 6 months. My responsibilities included gathering information, event management, providing a structure for co-ordinating all events and liaising with Business Area Representatives to define escalation process.

n     Worked on Problem Management Project (PM) for 6 months. My responsibilities included managing and implementing PM support tickets and statistic report, suggest and define new improvements to the problem management process, deliver the level of service required by customers and development of back/front-end database system that held information of PMX queues owners and coordinators.

n     BSc (Hons) Degree in Business Computing Graduated in June 2001     Leeds Metropolitan University (UK) (http://www.lmu.ac.uk/), Grade 2:1

n GNVQ Advanced Business &Finance, Park Lane College (http://www.parklanecoll.ac.uk/) Completed in June 1997. Passed with Merit.

 

Additional Courses

n     The Art of Dealing with Customer Complaints.

n     Health and Safety Part 1 and 2.

n     Problem Management

n     Presentation Skills Course

n     Sarah Kenwright, Network & Communication Service Manager,
Egton Medical Information Systems Ltd, Fulford Grange, Micklefield Lane, Rawdon, Leeds, Post Code: LS19 6BA, United Kingdom
phone: 0113 3803363, email: Sarah.Kenwright@e-mis.com

n     Patricia Brindle, Senior Development Officer, Oxfordshire County Council, Development Team (IT), Yarnton House, Rutten Lane, Yarnton, Post Code: OX5 1LP,        United Kingdom.
phone: 01865 854458, email: Patricia.Brindle@Oxfordshire.gov.uk      

* Leeds Metropolitan University reference available upon request